Returns Policy
We, L2 ZET BERRY PTODUCTS aims to provide satisfaction to all our clients. All our products are packed by hand with the utmost care and your satisfaction.
1.Refund Process:
If you're not satisfied, we offer refunds under certain conditions. However, if you find that you are unhappy with your purchase and wish to return it, please email us at l2zethealth@gmail.com with your order number. We have a timeframe of up to 30 days to do so.
When we have received and checked the returned goods, we will issue a refund gift voucher with the value of the returned goods, to use with your next purchase under our conditions.
2.Refund Conditions
2.1Eligible Products for a refund:
Incorrect items : If we have sent you an incorrect item, please notify us within 30 days, and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible, or alternatively we can email you a refund gift voucher for the missing product, to use with your next purchase. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Faulty Items: You have the right to return a faulty item within 30 days along with proof of purchase. After investigating, we will issue a refund gift voucher with the total value of the defective item(s).
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at l2zethealth@gmail.com within 7 days after receiving the product with your purchase order. Once damaged items are returned, we will issue a refund gift voucher with the total value of the damaged item(s), to use with your next purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Order Cancellations: We understand that sometimes you may need to cancel your order or reservation for various reasons. However, please note that we incur certain costs when processing your transaction, such as payment gateway fees, bank fees, VAT, and transfer duty. Therefore, we have a cancellation policy that applies to all orders made on our website.
If you wish to cancel your order, you must notify us in writing by sending an email to l2zethealth@gmail.com, within 2 days of placing your order. You must also provide your order number, your name, and your contact details.
If you cancel your order in the timeframe of 2 days, we will refund you the full amount that you paid, minus a 10% processing fee. This processing fee is to cover the costs that we incurred when processing your transaction. We will process your refund within 10 working days of receiving your cancellation request. The refund will be made to the same payment method that you used when placing your order or making your reservation.
If you cancel your order after the specified time frame, we will not be able to refund you any amount. This is because we may have already shipped your order, or incurred other costs that are non-refundable.
2.3 Sale items: Only regular priced items may be refunded. Sale items, specials and combos cannot be refunded.
NEED TO CONTACT US?
Please contact us if you have a delivery issue or if you have a query about the order that you have placed. You can email us at l2zethealth@gmail.com between 8am-5pm. Our customer services team will help you resolve any problems.
