Frequently asked questions

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1. What is your return policy?

Our return policy allows for refunds or exchanges within 2 days of purchase. Please see our full return policy for details.

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2. Order tracking?

You can track your order by logging into your account and clicking on "Order History" or by contacting our customer support team.

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3. What forms of payment do you accept?

We accept ONLY EFT payments. Send proof of payment to L2zethealth@gmail.com or whatsapp 066 524 2852.

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4. How long does shipping take?

Shipping times vary depending on location and the time of the year. For example, courier services are slower during holiday seasons. Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days.

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5. Can I cancel or change my order?

Please contact our customer support team as soon as possible to request changes or cancellations. We will do our best to accommodate your request. See our refund policy.

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6. How do I reset my password?

Click on "Forgot Password" on our login page and follow the prompts to reset your password.

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7. What if I receive a damaged or defective product?

Please contact our customer support team within 2 business days and we will assist with replacement or refund. See our refund policy.

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8. Do you offer discounts or promotions?

Yes, we occasionally offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed.

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9. Is my personal and payment information secure?

Yes, our website uses SSL encryption to ensure secure transactions and protect your personal information.

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10. How do I contact customer support?

You can contact us via email at l2zethealth@gmail.com or phone at 066 524 2852 or through our contact form.

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11. Still have questions?

Contact our customer support team for assistance.

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